Vision Helpdesk

Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)

Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.

ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Vision Helpdesk license is offered as SaaS and Download versions.