iPhone iPad

What is it about?

Every minute counts when a machine is down. With Visual Online Support, TRUMPF has developed an innovative tool which makes our needs assistance even faster. In the framework of a TruServices Service Agreement, Visual Online Support enables you to bring our service engineer virtually to your machine. In this way, even complex cases can be solved without on-site service missions. This increases the availability of your machine and creates savings of up to 25% on the costs of on-site service missions for your machine – and all of this with 100% data security.

App Details

Version

01.02.04

Rating

NA

Size

26Mb

Genre

Productivity Utilities

Last updated

February 8, 2016

Release date

October 23, 2014

More info

App Screenshots

App Store Description

Every minute counts when a machine is down. With Visual Online Support, TRUMPF has developed an innovative tool which makes our needs assistance even faster. In the framework of a TruServices Service Agreement, Visual Online Support enables you to bring our service engineer virtually to your machine. In this way, even complex cases can be solved without on-site service missions. This increases the availability of your machine and creates savings of up to 25% on the costs of on-site service missions for your machine – and all of this with 100% data security.

Features of the Visual Online Support app:
- Recording and exchange of audio, image and video files
- Editing of images with real time transmission
- Chat function for communication purposes

All you require is the corresponding TruServices Service Agreement, a machine with a wireless operation point and a mobile device on which the Visual Online Support app has been installed.

You can find detailed information about Visual Online Support here:
- http://www.trumpf-machines.com/en/services/service-agreements/service-packages/visual-online-support.html
- http://www.youtube.com/watch?v=ONFJLSaUfXg

Get it for FREE in the App Store