Well Repeat NHS Prescriptions

The online repeat prescriptions app from Well Pharmacy makes it easy to get your NHS prescription. Once you’ve placed an order, we’ll ask your GP to approve it, then our pharmacy teams dispense, check and send your prescription in discreet packaging. 

We can deliver direct to your door via Royal Mail, at no cost to you or the NHS. You can also use Click and Collect, to pick up your prescription for free from a Well pharmacy you choose at a time that’s convenient for you. Click and Collect is only available in some of our pharmacies at the moment, but we’re increasing the number of pharmacies you can collect from every week. 

As we work with the NHS, we accept all forms of exemption. If you don't pay for your prescriptions, you can upload a photo showing evidence that you don't pay. If you pay for your prescription, you’ll pay the current standard NHS prescription cost. 

Need any help? 

If you have any questions about your online repeat prescription, you can speak to one of our pharmacists. Our chat service is available in our mobile and web app, Monday to Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm and Sunday 9am to 6pm. 

About Well 

Well have over 70 years of experience helping customers with their health and medication needs, and over 780 pharmacies across the UK. 

We deliver online prescriptions via Royal Mail. Delivery is free and takes between 2 and 4 days. If your medicine needs to be temperature controlled, we’ll use Woolcool to make sure it’s the right temperature when it reaches you. 

Click and Collect takes up to 2 working days from when you’ve selected Click and Collect in the app. 

At the moment, we can only work with GPs in England who use EPS (electronic prescription service). 

If you need to change your delivery address, you can do this in the app before we send your prescription. When you need to reorder your medicine, we’ll send you a reminder to help make sure you don’t run out. You can also keep track of your order through the app. 

It’s easy to get started with our online prescription delivery service, all you need is your GP’s address. Well Pharmacy is registered with the NHS, MHRA, GPhC and LegitScript.  

We want to build the best online pharmacy service for our customers, so we’d love to get your feedback on your experience. Please let us know your thoughts by emailing: feedback@digital.well.co.uk.