īksana

īksana – Smart Service & Support for Industrial Machines
īksana is a powerful service management app designed to streamline machine installation, issue reporting, and maintenance tracking for customers using INFUSED SYSTEMS PVT LTD products. Whether you need to request installation, report a machine issue, or track service progress, īksana ensures a smooth and efficient experience.
With real-time complaint tracking, seamless communication with service technicians, and an easy-to-use interface, customers can quickly report issues and get timely resolutions. The app allows users to upload before-and-after images for better issue documentation and provides a transparent service history. Once a complaint is resolved, customers can submit feedback to ensure quality service.
For service technicians, īksana provides a structured workflow to receive assigned complaints, contact customers, resolve issues, and update complaint status with proof of resolution.
Key Features:
* Request machine installation
* Report and track service complaints in real-time
* View service history and assigned technician details
* Upload photos for better issue tracking
* Receive service updates and notifications
* Submit feedback after service completion
īksana is designed to enhance the after-sales service experience, making machine maintenance and issue resolution faster and more efficient.