All Change automates delay refunds for season ticket users (currently SWR, GWR, Avanti and TransPennine only)
All Change
What is it about?
All Change automates delay refunds for season ticket users (currently SWR, GWR, Avanti and TransPennine only). The app:
App Screenshots
App Store Description
All Change automates delay refunds for season ticket users (currently SWR, GWR, Avanti and TransPennine only). The app:
• Automatically identifies your journeys and claims
• Allows you to submit delay claims in one tap or, if we miss a delay, submit missing claims in a few taps
• Sends notifications and/or emails for claim events (e.g. delay claim approved/declined by the train operator)
• Allows you to appeal declined claims
• Manages communication with the train operator
Some useful notes:
• Currently zero fees apply for processing of claims. Please subscribe to support us!
• The app can only process Delay Repay claims (not bus replacement etc)
• We only use location data to identify your regular journeys and claims, and there's a slight delay before these appear (~15 mins)
• Please keep WiFi turned on to improve location accuracy as the app does not use battery draining GPS
• Use of the app is subject to our terms (allchange.org.uk/terms)
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