Ally Assist Patient

Ally Assist connects patients and care team members at the right times in the care process to easily set mutual expectations and provide actionable feedback to improve care in realtime. Our feedback and communications process focuses care team members on consistently doing those critical few “Vital Behaviors,” derived from evidence-based practices and standards of care, that improve healthcare delivery and clinical outcomes.


Using our quick Pulse Checks, Vital Behaviors are incorporated before, during, and after each care visit. This is done in a highly personalized way for both patients and care team members.
• Before Each Care Visit—Patients complete an Expectation Pulse Check (30–60 sec) to communicate their top care expectation for that visit, based on the Vital Behaviors staff and patients agree are important, as well other non-clinical information that the care team has identified as vitally important to building a relationship with the patient and carrying out the organizational brand values.
• During the Care Visit—Before care team members see the patient, they take 30 seconds to read a screen that shows the patient’s top care expectation and other high-value information that would normally takes precious minutes to track down (patient’s preferred name, who else is in the room with the patient, which care team members have already seen the patient, and any other data caregivers say would be quick and helpful).
• After the Care Visit—While waiting for discharge papers, the patient completes a 30–60-second Experience Pulse Check to provide feedback to the entire team about whether their top care expectation was met, and which team members gave them great care. The patients then provide additional feedback to at least one individual team member and have the option to provide feedback to more. This individualized feedback focuses on the personal behavior goal set by each care team member, as well as random sampling of 2–3 Vital Behaviors from the total set.


The data are fed back to individuals and teams every day, publicly for team-level data and privately for individual data.


There are numerous advantages to care team members:

• Helps patients and care teams become allies from the very beginning of each visit.
• Saves the care team members time in establishing a caring relationship with patients.
• Focuses care team behaviors on meeting patient needs for every visit.
• Provides meaningful, motivating feedback to care team members and staff every day.
• Produces unrivaled patient engagement rates (90+%) and care team engagement (100%) without management having to “push” the process.


Each organization requires a custom configuration and subscriptions are required.