ALTHA CONSULT

ALTHA CONSULT: Online doctor consultation by Althalia, a powerful tool that strengthens accessibility and quality of care.

Althalia has developed and received approval from the public authorities for its on-line HD video doctor consultation service, Altha Consult, to expand the interaction and support capacities for patients benefiting from Althalia’s medical services.

This offer allows Althalia’s members to see a Board-Certified Physician from Althalia’s medical team or from a medical team belonging to its network of specialists and hospitals at any time and to get medical advice from anywhere in the world (excluding medical emergencies).

Thanks to our partnerships with several top employers and healthcare insurers, this service is fully free for our members.

Temporary or permanent international mobility – expatriation

Imagine going on a trip with your family for 15 days to the beautiful islands in the archipelago of Japan. You are being treated for a chronic illness, and, when you arrive there, you see that your medical situation is beginning to worsen. You have two solutions: to find a medical provider to consult through the concierge of your hotel or to call one of the assistance companies of your credit cards. Being able to connect with a doctor from your country who already has knowledge of your historical situation thanks to your accessible medical record will probably be better able to advise you on what to do.

Explaining the history of one’s medical situation and give an exact account of one’s symptomatology in a foreign language that is probably not well mastered by the patient himself and / or by the medical provider in a foreign country is not simple when one has not mastered the local language !!!

The situation becomes even more trying when you are in a country with a culture completely different from your own: different language, behavior, and references make expatriation very difficult. In the event of pre-existing medical problems, not only in your personal situation but in your family, the situation can become even more difficult, without the certainty of continuity of quality care in the locality of expatriation. Thanks to Altha Consult, online HD visio medical visits with quality health providers in your native language can make the situation easier and increase the quality of care significantly.

Follow-up consultations for chronic illness and / or long-term illness

In the case of a routine follow-up visit for a chronic or long-term illness already under treatment and followed by a doctor in the home country, a video online visit saves time and travel costs

Foreign patients traveling or residing in Europe, with limited or no knowledge of the French language

Medical prescription

Althalia’s doctors and its partnering hospital physicians can issue a prescription during the online visit if they deem it necessary and if they have obtained sufficient information about the patient.

HOW TO HAVE A CONSULTATION
Once you've downloaded the free app, there are several easy ways you can connect and get your consultation session:
• Tap the consultation session link in an invitation you may have received
• Tap the consultation session link in an Instant Message or on a website
• Open the Altha Consult app, click "Join Session", enter the URL of the consultation session you want to attend and then connect as a registered user.

AUDIO
You'll automatically be connected to the audio in the consultation session and be able to hear your doctor via Voice over IP.

We highly recommend using a headset, such as the standard headset provided with your device, if you are going to broadcast audio. This will give everyone a much more pleasant experience.

If the host has enabled the dial-in option, you can dial into the session using your telephone. Note that as an iPhone user you may be required to re-join the meeting after you have dialed in since launching the phone app will close the Altha Consult session.