Apple Support, the comprehensive knowledge base of technical support information of Apple, has long been available through its official website along with its official Twitter account. Now, it’s also accessible through the official Apple Support app for iOS, which features articles and customer service options to help answer questions and solve problems you may have about your Apple products.
What’s your problem? The Apple Support app displays the Apple products that you own based on the devices that you’ve linked to your Apple ID, including iPhones, iPads, Macs, and more. Check out the featured articles, or select a product that you wish to get support for, search or browse a support topic, and view the available support options.
Care to chat? One of the best features of the Apple Support app is its built-in chat capability. This lets you talk to an Apple Support chat advisor in real time about the question or problem that you have. As in a typical messenger app conversation, you can see the chat advisor’s messages as soon as they’re sent and see when the chat advisor is typing a response. Of course, you can simply type your messages. You can also attach photos of receipts or information Apple can use to help you more quickly with your concern.
Call me maybe? In lieu of or in addition to a live chat with an advisor, the Apple Support app lets you place a call with an advisor right away or schedule a callback when it’s convenient. It also lets you make a reservation at an Apple Store or an Apple Authorized Service Provider for the repair of your defective Apple product.
What is it about?
The Apple Support app is designed to be an on-the-go version of the Apple Support website. As such, it essentially offers access to the various support documents and options available to anyone who has questions or problems regarding Apple products all through an easy-to-navigate mobile interface.
For those who...
- you have questions or problems with your Apple products.
- you want to learn more about Apple products.
Not for those who...
- you already known everything there is to know about Apple products.
- you don’t own an Apple product.
Why we love it
The Apple Support app makes finding answers and seeking help about Apple products a cinch with its simple interface and the easy access it offers to relevant support articles and results-oriented support options, including live chat, callback scheduling, and more. It’s a must-have app for all users of Apple products.
App Store Description
Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.
Note: Some features are available only in select countries or regions.
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