AskAFAP

YOUR SMART, 24/7 COMPANION
The AskAFAP app puts instant support at your fingertips – anytime, anywhere.
Built for the Australian Federation of Air Pilots’ (AFAP’s) members, the app combines the analytical power of AI with a streamlined case creation and tracking system. Members can access tailored advice across a range of workplace matters, from rostering to contract entitlements.

No delays. No uncertainty. Just clear, consistent answers in real time.

KEY FEATURES
• Get instant guidance on your enterprise agreement, rostering rules, and workplace entitlements – no matter how big or small the query.
• Answers are personalised using your roster details and individual profile.
• Seamlessly escalate queries to AFAP’s IR experts, who receive cases instantly. Track progress and chat directly with staff inside the app.
• Organise a phone or video call with AFAP staff at a time that suits you.
• Navigate complex clauses with clarity – complete with source references.
• Ask sensitive questions privately in a secure, member-only environment.
• Built with privacy and security at its core.

HOW IT WORKS
The AskAFAP app is powered by a highly customised AI engine, trained on the needs of the AFAP’s members. Just type your question or describe your issue – the AI will consider your details, roster, and agreement to provide clear, relevant guidance based on the AFAP’s knowledge base.
If your query needs expert attention, the app will guide you through case escalation to AFAP staff, who can follow up via chat, phone, or video.

ABOUT THE AFAP
The Australian Federation of Air Pilots is the nation’s largest professional association for commercial pilots. Since 1938, the AFAP has led the industry in advocacy, guidance, and representation. The AskAFAP app extends that commitment – offering fast, modern, fit-for-purpose support for today’s pilots.

GET STARTED
Download the AskAFAP app for round-the-clock guidance, answers, and connection with your representatives.
Developed for AFAP members by Encevia Systems. Learn more at encevia.com and afap.org.au.

Note: This app is designed for members of the Australian Federation of Air Pilots (AFAP). You must be an active member of the AFAP to access this application.