Augmented Support 2.0

Augmented Support 2.0 makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes.

The most important features at a glance:

Live Video
Connect service technicians and experts with a live video and let one see what the other is working on.

Multiconference
Invite up to four guests or colleagues to a support call and solve the problem together.

AR-Pointer
Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.

Chat with Instant Translations
Especially in a noisy environment, it is important to provide technical support with text messaging. Through automated translations, language barriers are no longer an obstacle.

Markups
Clarify instructions with markups in screenshots.

Send files and documents
Send screenshots, pictures and PDF documents via chat.

Automatic Support Reports & Ticket History
After each support call, you can generate automatic reports. The reports can be edited and completed by all participants.


256 Bit-Encryption
Your data is perfectly protected thanks to encryption.

Independent of User Device
Developed for Smartphone and Tablet under iOS 11.

Next Level Services
Increase your revenue through innovative service models. Boost your efficiency in support.

Software as a Service
Flexible and scalable - our software is cloud-native and can be used directly without any on-premise installation effort.

Augmented Support 2.0 – What’s new?
• Native app with new design
• Multiconference: Invite up to four guests to a support call
• Interactive features available to all users
• Send files via chat
• Instant translation of chat messages into your preferred language

With expertise in industrial automation and mechanical engineering, ESSERT’s software products help digitize maintenance and field service.