b+s TAO Mobile

The b+s TAO Mobile app works as an extension of your contact center and can be deployed on premise or through the cloud. Integrate your industry applications into the b+s TAO mobile app and get a mobile optimized interface, tailored to your business needs. b+s TAO Mobile ensures a quality agent experience regardless of their location. They can access your configured back-end integrations for a complete single-screen view of the customer and their journey.

• The templated, quickly deployed, out of-the-box solution, can be customized with a wide range of integrations perfectly suited to the needs of the business and its agents.
• Reduces handle time, speeds issue resolution and enables faster processing of customer requests by providing agents with a unified desktop on their mobile device, empowering them to work at home or on the road.
• Seamless integration between Cisco Contact Center and a variety of apps and data sources streamlines agent workflow and minimizes staff training requirements by allowing agents to handle customer interactions without having to switch between applications.
• Can be customized and tailor-fit to meet the needs of any enterprise, however complex they may be.
• Integration possibilities for any data source with open APIs.