Blancco Diagnostics

Blancco Diagnostics is a Remote Mobile Diagnostics Solution which enables technical support organizations to quickly troubleshoot and provide solutions to smartphone and tablet users over the phone.
Providing quick fixes to user issues while they are comfortably seated at their home or office dramatically increases customer satisfaction, lowers overall support costs, educates users, and resolves issues on first contact itself.

Sensitized to data privacy, Blancco Diagnostics solution does not take access or control of the users device. The revolutionary technology captures vital device health statistics and makes the end users a part of the resolution process thereby educating them on effectively using their devices.

The agent's console alerts tech support executives by retrieving device failure analysis and enables them to provide better remote support using features such as diagnostics data and device optimization.