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CA Cloud Service Management

The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience

The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience

CA Cloud Service Management

by CA, Inc
CA Cloud Service Management
CA Cloud Service Management
CA Cloud Service Management

What is it about?

The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. It integrates your service desk requests and assets to help you manage your IT support issues effectively.

CA Cloud Service Management

App Details

Version
5.0.1
Rating
(1)
Size
52Mb
Genre
Business Productivity
Last updated
August 30, 2016
Release date
August 5, 2013
More info

App Screenshots

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App Store Description

The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. It integrates your service desk requests and assets to help you manage your IT support issues effectively.

An end user can login using their organization domain credentials (if SSO is configured) or their Cloud Service Management username and password and take advantage of the following features:
• Create tickets using the service catalog and attach pictures and location information
• Manage their existing tickets and add comments and attachments
• View announcements and outages
• Review and approve assigned tasks
• Search on tickets, announcements, outstanding tasks and knowledge articles
• View owned assets and raise ticket for the given owned asset
• Call their organizational specific helpdesk directly from the App
• Manage their user profile

All users who access the mobile app will be in the self-service role and do not require a Cloud Service Management user license. The app requires a connection to an instance of CA Cloud Service Management.

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