Doctor2Go

Doctor2Go provides access to its medical team to anyone in New Zealand.

You can download the Doctor2Go app from the app store and make direct contact with our Doctor2Go medical team.

Doctor2Go benefits for your health by reducing the barriers to getting medical attention. We enable you to be calmer, happier and healthier by saving you from fighting traffic and waiting in a doctor’s waiting room picking up bugs from other people coughing and sneezing.

Doctor2Go doesn’t require you to enrol with us either, so you can keep your current GP up your sleeve in case you choose, or need, to go back to the old way of being seen by a doctor. We’ll also send your medical records to them at your request. If you have any questions please see our FAQ.

Hours of operation:

Doctor2Go’s medical services are available between 9:00 am and 5:00 pm on normal business days between Monday and Friday, New Zealand time.

Consultation Fee:

$59.00 for up to 15 minutes. Charged via in app purchase.

Patient Age:

Consultation are available only to patients aged 16 years or older.

Consultations:

The first person you connect to may be a Registered Nurse, to assist you before you are connected to a doctor.

Our Personnel:

Our Medical Doctors and Registered Nurses hold a current New Zealand Annual Practicing Certificate relevant to their scope of practice.

Privacy Policy:

We adhere to New Zealand’s Health Information Privacy Code, which you can read here. You can find our privacy policy on our website here.

Terms and Conditions:

You agree to provide accurate information to us, upon request, concerning your date of birth, immigration status and anything else we require in order to assist you. By using this app, you warrant that the person the consultation is for is aged 16 years or older.

We do not guarantee uninterrupted access during our hours of operation. Our personnel will at times be assisting other patients, or there could be technical issues preventing connection. This is not an emergency service.

In some cases, we will advise you to see a doctor in person. In order to receive the information that would enable one of our healthcare practitioners to make such a determination, you will have paid a consultation fee. This is not refundable.

Emergencies:

If you regard your situation as an emergency, please telephone 111.

For help, support and general inquiries, please contact our Support team via Chat or email support@doctor2go.co.nz

Please note that our support team is manned by customer services representatives who are not medical professionals. Contacting us via Support is for customer service or product-related enquiries only. Support enquiries are not medical consultations. Please do not share your medical information with our support team.

If a member of our support team is not available at the time of your enquiry, our messaging system will advise you of this. In most cases, our support team will be back in touch with you via email or telephone.

Important:
Doctor2Go is available in New Zealand only for persons aged 16+.