DUVIM

Duvim Chat is a free tool for businesses to connect with their customers in real-time. It has pre-installed sophisticated, intuitive and useful tools, making it easy for you to connect and respond to your customers. You can increase sales, provide better customer service and boost your revenue. The app is available for free download without the need to provide your credit card details.

● Live Dashboard:

Duvim chat dashboard provides complete control to administrators, your chat agents and departments. Get advanced features in the dashboard, like self-generating scripts, analysis viewing and much more.

● Real-time Analytics:

Get real-time analytics for visitors, customers and your agents. Check the website traffic and load on each agent. Distribute the workload accordingly for maximizing productivity.

● Secured:

Your data is secured with end-to-end encryption. Every chat is secured with HTTPS and TLS encryption, IP restrictions, password protection, session-only cookies, agent permission and much more.

● Chat transcripts:

Keep track of your chats with customers with chat transcript history. Learn from every chat to make your business and products better. Send your chat data directly to your other sales & support team in simple steps.

Canned Responses:

Instantly connect with your visitors with canned responses. You can chat with multiple users simultaneously providing them with faster solutions. It helps you increase customer satisfaction.

Chat Notifications:

Get custom chat notifications for visitors and customers. Not miss any chat with customers. It is especially useful during high-traffic hours when chatting with multiple users.

File Transfer:

Easily upload and receive a file with simple file transfer. Both your agent and the customer get a notification and a link, that they can access anytime.

Visitor Tracking:

Track your visitors in real-time. See their location and which page they are browsing. You can see whether they are stuck on a particular page and provide help with the chat-pop-up window.

Advanced Widget Customization:

Customize your chat window to match your business and brand. Deliver personalized welcome greetings, change the chat window colour, fonts and much more.

CSV Exports:

Customer chat is filled with valuable insights for your business. Export data as CSV and analyze your chat and team’s performance.

Automatic Triggers:

Set automatic triggers for different situations like triggers for the first visit, repeat visit, automatic time triggers, exit triggers, etc.

Email Reports:

Get weekly or monthly custom reports directly in your inbox. Use the reports to monitor performance and better your products/ services.

Analytics Integration:

Seamless integration of chat data allows you to collect relevant chat data like the name, email address, number of visitors, number of chats and much more.