E-Serve - TIPL Customers App

This mobile app is for TIPL existing & potential customers.

TIPL is one of the leading organisation in India in Construction Equipment Industry. It is sole distributor of Caterpillar, USA in North India. Its in business for more than 50 years now and is actively serving thousands of customers. Total customer base is around 28000.

This app is a new step in digitization of TIPL’s offering to its customers. The text below describes the details of this app functionality.

Users:
Existing or potential TIPL Customers - Users can download this app and register for use. TIPL Call center will call all potential users and validate the information. After validation, users will be given password to use the app.

This application can be used for:
1. Create new equipment leads
2. Create spare parts request
3. Enroll in power circle – Loyalty program.
4. Users can track status of their requests using this app.

Functionality in more details:
New Equipment Leads: Users can search required models and place inquiries for new equipment leads.

Fleet Data: Users can maintain its fleet data( CAT Machines & Other Machines) within the app. It will allow them to access all machine related critical data on its phones.

Power Circle ( Loyalty Program): Users can participate in our power-circle program. The enrollment has also been simplified and its just few clicks away. Once you are enrolled in the Power Circle program, there is no limit on how many referrals you can create and save money on spare parts purchases.The money you save is directly credited in your customer account number with TIPL and automatically adjusted when you order spares from us.

Spare Parts Request: Its never been so simple and easy. You can just mention the part number or description or just click a picture in your camera and attach. We will process the spare parts request and start helping you right away.

This online mobile platform provides you an opportunity to connect with TIPL directly and we are glad to hear from your and that would only help us to improve our services and products in order to server you better.

New Mobile platform for Construction Equipment customers in India.

• No need to call anyone, no restriction on time. The app is always with you on your mobile
• Create new equipment leads, get status real time.
• Enroll into the Power Circle program and save on spare parts.
• All information online on the mobile, no hassle for any documentation.
• Manage your fleet – Maintain all your fleet data on the mobile. Store purchase & warranty dates, model nos, serial numbers in the mobile.
• Request spare parts on mobile. Use the app and place a parts request.