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If you need a bit of help setting up your EE broadband or just want some reassurance that it’s all looking as it should be, then download our new augmented reality app.

Just point your phone at the router, we’ll be able to tell which one you have and then we can guide you step by step through the whole process and show you what needs to be plugged in where. Then we’ll check the connection and ensure everything’s working. It’s like having your own EE engineer to-hand!

You will need to download the EE Virtual Support app on your device to use this service and allow the app to access the camera on your device. Data charges may apply. You will need to use data from your allowance to test your router connection.