You are using an outdated browser. Please upgrade your browser to improve your experience.
Emergency Box

Emergency Box is an app that revolutionizes after-sales service management

Emergency Box is an app that revolutionizes after-sales service management

Emergency Box

by Wecyou srl
Emergency Box
Emergency Box

What is it about?

Emergency Box is an app that revolutionizes after-sales service management.

Emergency Box

App Details

Version
1.0
Rating
NA
Size
84Mb
Genre
Utilities Productivity
Last updated
April 22, 2020
Release date
April 21, 2020
More info

App Store Description

Emergency Box is an app that revolutionizes after-sales service management.
It allows you to significantly reduce travel costs and offers an effective and timely system for solving technical problems.

Operation:
• The customer opens the ticket which is displayed in real time by the hotliner by means of a push notification and an e-mail
• The hotliner contacts the customer in video call or in chat for the exchange of information on the problem: photos, videos, files.
• Once the problem has been identified, the hotliner decides on the method of intervention: sending spare parts, a guided instruction or sending the technician.
• The ticket is closed and archived with the entire intervention history.
Benefits for the producer:
• Significant savings on warranty work
• Optimization of non-warranty interventions
• Creation of a new source of revenue based on the reporting of the interventions (invoicing based on the tickets created and the time taken by the hotliner)
• Service reporting with cost and revenue quantification
Customer benefits:
• Savings on intervention costs in case of non-warranty service
• Direct contact with the manufacturer
• Real-time assistance throughout working hours

Intuitive and easy to use.

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.