Emergency Box

Emergency Box is an app that revolutionizes after-sales service management.
It allows you to significantly reduce travel costs and offers an effective and timely system for solving technical problems.

Operation:
• The customer opens the ticket which is displayed in real time by the hotliner by means of a push notification and an e-mail
• The hotliner contacts the customer in video call or in chat for the exchange of information on the problem: photos, videos, files.
• Once the problem has been identified, the hotliner decides on the method of intervention: sending spare parts, a guided instruction or sending the technician.
• The ticket is closed and archived with the entire intervention history.
Benefits for the producer:
• Significant savings on warranty work
• Optimization of non-warranty interventions
• Creation of a new source of revenue based on the reporting of the interventions (invoicing based on the tickets created and the time taken by the hotliner)
• Service reporting with cost and revenue quantification
Customer benefits:
• Savings on intervention costs in case of non-warranty service
• Direct contact with the manufacturer
• Real-time assistance throughout working hours

Intuitive and easy to use.