ESB

ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT.

-Complete managed service via the Cloud
-Designed from Local Government and public services
-Created for frontline public services
-Business deployment method and pre-requisites
-Full configuration by the customer
-Sustainable, flexible and future-proof

FEATURES

Software-as-a-Service

-Utilises the latest in cloud computing technology
-Robust and flexible
-Hosted across multiple secure UK data centres for maximum resiliance
-No hardware, no headaches

Workflow

-Fast, reliable and powerful workflow engine provides automation of business decisions
-Easily create and quickly modify complex business processes
-Develop a set of business rules to control every aspect of a business process from end-to-end

Mobile Working

-Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC
-3G technology eliminates the need to return to the office to synchronise data
-Optional integration with GPS provides location awareness

Self Service

-A dedicated Self-Service portal allows customers to directly interact with business processes
-Use corporate branding to fully integrate the look and feel of the portal with other web sites
-Customers can register with the portal to track the progress of items they have submitted

Correspondence

-Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF
-Documents can be generated on-demand or automatically by the workflow engine
-Reduce costs by switching paper-based systems to electronic correspondence

Messaging

-Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds
-Initiate business processes in response to inbound e-mail messages, with auto-responders
-Generate SMS text messages at any point during a business process
-Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate with groups of staff

Electronic Document Management

-Store documents electronically within a folder structure or link them directly to a business process
-Full-text searching of all documents, including Microsoft Word and Adobe PDF
-Direct integration with a range of scanning devices
-Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched

Address Management

-Reduce address input time for your staff
-Eliminate database spelling mistakes and formatting errors
-Improve or remove poor quality address data and validate your customers’ identity
-Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF®

Mapping/GIS

-Support for a range of mapping providers including Bing Maps and solutions from GGP Systems.
-Ability to integrate spatial data into workflow decisions

Business Intelligence

-Custom dashboards provide key information at-a-glance using gauges and graphs
-Detailed reports can easily be written and made available to groups of users
-Integration with a range of industry-leading report-writing tools such as Crystal Reports

Authentication and Security

-Full integration with Active Directory for authentication and authorisation
-Flexible role-based architecture providing granular access control
-Comprehensive auditing facilities
-Optional two-factor authentication for enhanced security