Facilio Feedback Management

Every feedback counts! Engage with your tenants/customers to gain real-time feedback to create the best experience ever.

A thriving facility attracts attention, as the experience “lives” in the minds of your customers/tenants. It can be challenging to measure expectations across different segments and customer types but eventually becomes the most essential factor to be captured.

Feedback is the most powerful, yet, most underused management tool that we have at our disposal. It helps to get on track and serves as a guide to assist resources to perceive insight driven performance.

Facilio empowers you to perceive the Customer Feedback with a refreshing and an easy-to use setup. With Facilio, easily determine what affects your customer experience leading to understanding customer perceptions of performance against their expectations.

Facilio’s distinguished feedback system enables you to focus on how to effectively prioritize the specific service and experience improvements that will have the most impact on overall customer experience, and loyalty backed by space specific device association, capturing real-time feedback, instant notification to the customers and most importantly customisable service catalogues.

Facilio is an IoT and ML-driven facilities O&M platform that helps you centrally manage building operations, maintenance, and sustainability performance, across your commercial portfolios in real-time.

Key features:
- Register space associated kiosk devices with the Facilio application with automatically designated invite codes
- Provide real-time experiences as ratings using the simple emoji feedback
- Automatically redirects to service catalogue screen upon rating anything below “Good”
- Raise direct complaints from the configured service catalogues
- Configure seamless dynamic service catalogues to fit in the need
- Get instantly notified on the progress of the raised complaint (EMail/SMS)
- Centrally manage raised complaints across facilities with in-built multi service catalogue selection support