FedChat

Introducing Fedhealth’s latest smart communication effort: a dedicated Instant Messenger (IM) channel.

Members are now offered the convenience of being able to chat online, in real time, with a Fedhealth Contact Centre consultant at a time that suits them best.

The FedChat Instant Messenger (IM) Application is simple to use and provides a convenient and safe way to interact with Fedhealth Service Consultants.

As a Fedhealth member you’re offered the download FREE, with the ability to chat online, in real time, with a Fedhealth Customer Contact Centre consultant at a time that suits you best.

With the App you’re now able to:

• Clarify simple enquiries without calls or emails to the Customer Contact Centre
• Receive speedy resolution on your enquiries in real time
• Receive IM messages instead of SMSs to improve accessibility
• Make benefit-related enquiries quicker
• Enjoy direct person-to-person communication.