Fleet Accident Support

Carillion Fleet Management is responsible for the accident management repairs and related processes for ALL Carillion vehicles without exception. This is includes Cars, Light Commercial Vehicles, Heavy Goods Vehicles and all externally hired (daily rental) vehicles.
 
The management of accident repairs and insurance claim processing can have a very dramatic effect upon the financial health of the Carillion vehicle fleet. Carillion Fleet Management have an experienced team of accident controllers ensuring that costs are managed, drivers are well cared for and repair quality meets vehicle manufacturer guidelines.
 
Drivers, through our one-stop telephone number (0845 12 82 999 option 2 then option 1) can receive immediate assistance 24 hours a day, 7 days a week. All aspects of the repair and ensuring the driver remains mobile are taken care of by our dedicated accident support team.  Drivers can also can log incidents through the dedicated Accident Fleet Support app on iOS devices.
 
Carillion Fleet Management has an established network of accident repairers that provide national coverage with designated areas of approximately a 25 mile radius. All repairers are members of the MVRA QA and comply with ISO9002 quality systems. All repairers operate state of the art quotation systems supported by digital imaging software. They will also guarantee to collect and deliver vehicles direct to the preferred location of the driver and will ensure that the vehicle is returned in a clean condition having been washed and vacuumed following repair.
 
Key objectives of Carillion Fleet Management’s Accident Management Services include:
 
• Minimising vehicle down time
• Control of accident repair costs
• Minimising disruption to the driver
• Provision of a replacement vehicle and/ or onward travel support
• Non-fault accident repairs & cost recovery
• 100% customer satisfaction
 
A driver will report an accident to the accident controller who will take all of the incident details and make the necessary arrangements for the vehicle to be recovered if not driveable. Arrangements will then be made for onward travel support and/ or a replacement vehicle to be provided. If the vehicle is driveable a suitable time will be agreed with the driver in order that the vehicle can be inspected and an estimate for repair can be completed. In either situation the driver is sent a claim form for their completion which must be completed and returned as priority. All information entered on to the accident claim form must be done so clearly, accurately and with as much detail as possible, this information is critical to support the claim process and in-particular the recovery of costs on non-fault accidents.
 
The accident controller will process all necessary documentation to comply with the customer’s individual insurance company requirements whilst progressing the status of repair on a periodic basis. Carillion Fleet Management contract the expert services of a loss adjuster who will vet all estimates, analyse damage images, validate repair time estimates alongside recommended times for part/ paint delivery and pricing. To support the quality/ cost control audit processes we have in place with our repair network, Carillion Fleet Management may instruct an independent engineer to carry out a physical inspection of the vehicle post estimate, prior to repair.
 
Upon completion of the accident repair, the driver will be contacted to organise the delivery of the vehicle back to his/ her preferred location and to also arrange collection of the replacement vehicle where appropriate.
 
All types of damage regardless of circumstances and severity MUST be reported to Carillion Fleet Management without delay. Please call 0845 12 82 999 (option 2 then 1) for assistance and/ or logged the incident via the Accident Fleet Support app.
 
Thank you & Please Drive Safely.