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Features of our call center software

Features of our call center software


by Freshdesk

What is it about?

Features of our call center software


App Details

Business Productivity
Last updated
February 26, 2019
Release date
September 22, 2018
More info

App Screenshots

Freshcaller screenshot-0
Freshcaller screenshot-1
Freshcaller screenshot-2
Freshcaller screenshot-3

App Store Description

Features of our call center software
Calls: Make and receive calls at your convenience.

Agent presence status: Set your availability by toggling between being online and offline from within the app.

Recent calls: Directly engage with your most recent callers from the list of recent calls

On-call functions: While on call, you can mute or put your call on hold to provide a clean customer experience.

Tickets: Convert your important and unresolved calls as tickets in Freshdesk.

Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 14 days for free. Check out our pricing plans.

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