FWD Moments HK

Welcome to FWD Moments. A new kind of app for a new kind of insurance

FWD Moments is creating new experiences to enhance engagement with our customers and change the way people feel about insurance.

We have incorporated a brand-new design that will make it simple and easy to get what you need done and spend more time on those Moments to celebrate living. We are starting with a new experience for managing your claims in seconds, with many more features to come to make FWD Moments your one stop experience.


Claims instant approval and payout
For personal accident claims, get instant approval and payout in seconds. Choose to receive payment via QR code at 7/11, Fast Payment System (FPS) or direct debit to your bank account of choice.

Enhanced design experience
An enhanced design enabling you to find the features you need quickly and easily to perform the tasks you wish to be completed.

Policy Information
Track yours and other policyholder information within the app. Change your policy details and track any ‘in flight’ transactions.

Have fun with FWD Insurance
We strive to engage you in ways that are fun, interactive and fresh to empower you to take control of your today and your future for both you and your family.

We’re building in new features all the time - from exciting loyalty rewards to special discounts and events. Look out for these new features soon!

Download FWD Moments Now!