Gaitway Pro

Smarter Fittings, Happier Customers

Gaitway is designed for running specialty stores to streamline the in-store fitting process and build lasting customer relationships. Gaitway makes it easy for your team to capture customer insights, track interactions, and recommend the right shoes—every time.

* Key Features (iOS App)

Customer Profiles: Quickly search for returning customers or create new profiles on the spot.

Smart Surveys: Capture valuable details, such as weekly mileage, training goals, injury history, and age range, through a built-in survey.

Track Interactions: Each visit becomes a recorded interaction, ensuring your staff always has the latest customer information.

Fittings Made Simple: Document every fitting session, including which shoes were pulled for the customer to try.

Purchase Tracking: Record the shoes customers ultimately purchase—or note if they leave without buying.


* Customer History at a Glance

From the first visit to repeat purchases, Gaitway builds a comprehensive profile of each runner’s journey, providing your staff with the context they need to deliver personalized recommendations.

------------


* Expand your store’s capabilities with the Gaitway Portal:

Product Management: Define the brands and models your store carries.

Employee Profiles: Manage team members and track performance.

Advanced Reporting: Gain insights into the shoes being pulled, brands recommended, and fitting activity across employees and locations.

Multi-Location Support: Manage one or many stores, with visibility into customer interactions across your business.