HEAT LiveTime

HEAT LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Heat Software USA.

Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any iOS device. Improve customer service and provide visibility across the entire organization and process alignment with the business.

Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management

Requirements
- HEAT LiveTime 7.0 or later on-premise or SaaS