Helpdesk Helper

The Help Desk – Helper App is a professional-grade support interface for registered helpers offering on-demand assistance via the Help Desk platform. Designed specifically for qualified individuals delivering real-time help to users, the app enables helpers to manage requests, communicate effectively, track earnings, and maintain availability, all from a secure and localized iOS environment.
Built with reliability, transparency, and control in mind, the app provides helpers with tools to manage their sessions, schedule, credentials, and performance through a single, mobile-first solution. Integration with Stripe Connect ensures secure and traceable payouts, while robust documentation handling and analytics help maintain a high standard of service.
Key Functional Modules
1. Secure Account Setup and Onboarding
Log in or sign up using Apple ID, Google, Facebook, Microsoft, or email/password


Complete profile information including photo, location, language, and qualifications


Upload license, certificate, or permit documentation for admin verification


Auto-approval available for selected categories where admin review is not mandatory


2. Profile and Availability Management
Edit and manage skillsets, bio, and service expertise


Set availability status (Available/Unavailable) with toggle controls


Dynamically update availability to ensure flexibility and schedule control


3. Assistance Request Handling
Receive automatic request routing based on category, availability, and admin-defined rules


Accept or decline requests within a predefined time window


View detailed help request context including user issue type and preferences


4. Communication Tools
Conduct real-time video calls, audio calls, or screen sharing with users


Each mode is designed to support efficient troubleshooting and guided support


Session interactions are recorded for quality assurance and later review


5. Earnings and Payments
View total earnings, transaction history, and revenue breakdown per request


Integrated with Stripe Connect for direct payment transfers (region-dependent)


Automated calculation of compensation based on hourly rates and admin audits


6. Notifications and Alerts
Push alerts for new request assignments, reassignments, and session changes


System-wide notifications for platform updates, policy changes, and scheduled maintenance


Real-time communication updates from users and internal system events


7. Help Request History
Access logs of previously handled assistance sessions


Review past communications and service outcomes for performance tracking


8. Ratings, Feedback, and Quality Control
Rate users after each session to help maintain platform accountability


Receive anonymous feedback from users for continuous improvement


Feedback is visible only to admins, ensuring privacy and internal transparency


9. Document and Compliance Management
Upload and manage legal and professional documents:


Licenses: Legal operating permits


Certifications: Proof of domain-specific expertise


Permits: Category-based authorizations where applicable


Admin review and approval process ensures helper legitimacy


10. Insights and Performance Analytics
Graphical dashboards show response times, session volume, earnings, and feedback scores


Detailed session and performance metrics to support quality improvement


Track progress over time with actionable insights


11. Localization and Language Support
Interface available in English and Arabic


Choose preferred display language during setup or from settings


Multi-language support enhances accessibility for regional helpers