Hey, Walter™

Intelligence you can act on to reduce the total cost of clean.
Hey, Walter™ by Optisolve® is a mobile-first AI assistant designed for cleaning and facility teams that need instant, reliable answers at the point of work. Trained on your company’s own SOPs, product data, and standards, Hey, Walter™ delivers clear, step-by-step guidance so every team member can perform tasks consistently, safely, and efficiently.
When internal documentation is incomplete, Walter bridges the gap with expertly curated industry best practices — ensuring your frontline always has structured, accurate guidance without guesswork.

How it works
Teams simply ask Hey, Walter™ a question on their phone or tablet. The assistant provides contextual, role-specific answers in real time. Whether it’s how to strip a floor, which pad to use, or the correct dilution ratio for a product, Walter delivers direct, practical guidance. Responses can include visuals, videos, and multilingual options to support clarity across teams and environments.

Key Benefits
• Teaches, guides, and reinforces – Walter transforms complex cleaning procedures into step-by-step instructions, time studies, and training videos that make learning clear and repeatable for any team.
• Adapts to your facility and your people – Available in 140+ languages and accessible across skill levels, Walter supports employee retention with adaptable learning formats.
• Reduces waste and risk – By recommending the right product, pad, or dilution for each task, Walter helps prevent overuse of chemicals, lowers costs, and promotes sustainable cleaning.
• Standardizes what good looks like – Proven methods based on decades of industry experience set clear expectations and ensure consistent results.
• Offers deep industry expertise — or your own – Choose from a pre-trained version built on 70+ years of expertise or a custom-trained model built on your unique SOPs and standards.
• Beyond a chatbot –Hey, Walter™ is not a generic AI. It’s powered by your knowledge, your SOPs, and your products — built on more than 70 years of professional cleaning and facility care expertise. When uncertain, Walter flags gaps instead of guessing — ensuring accuracy, compliance, and trust.
By transforming institutional know-how into accessible, interactive intelligence, Hey, Walter™ empowers facility teams to scale expertise, strengthen compliance, and unlock measurable performance improvements — one question at a time.