IATA Customer Portal

The IATA Customer Portal Mobile Application will provide you access to a suite of relevant services for your business.
Key Features:
• Access to IATA Customer E-Statement (ICE): Using this service, you as a travel or cargo agency can check your balances for the recent billing cycles. You can also view the remittance dates applicable to you, and choose to sync them to the calendar of your phone for you to set needed alerts there. The ICE service will be sending you push notifications for updates of your balances.
• Access to Risk Profile and Remittance Holding Capacity (RHC): Using this service, you as a travel or cargo agency under Resolution 812, can check the usage of your Remittance Holding Capacity in addition to any information relating to it. You can also check you risk status, your available forms of payment, and your risk event history. The Risk Profile & RHC service will be sending you notifications when you reach 50%, 75% and 100% of your Remittance Holding Capacity, in addition to notification when there is any change in your risk status.
• Direct Contact Support functionalities (case creation / chat / call / access to my cases): This functionality will allow you as a customer of IATA to contact the customer service team located around in the IATA Financial Distribution Services - Global Delivery Center. You can contact your customer service representative using a phone call or a chat if the time permits, or you can always submit a query that will be answered promptly by our staff. Using the application you can also check your previous queries and filter them based on their status.
• User and Service Request Management for portal administrators: this functionality is available for portal administrators to manage user requests in your organizations to access the customer portal. This will also allow the portal administrator to manager service requests to allow certain users to view some information or not.
• Mobile Alerts & My Notifications: Using this feature, you can see the notifications that are available in the customer portal for you under My Notifications. The app as well allows you to manage which of the above services can send you push notifications or not. Certain mass communication will be sent by the customer service team of IATA to all users of the application.

The Application will:
• Facilitate the access to the Portal.
• Improve Customer Experience.
• Create an additional communication channel for customers to reach IATA.
• Customers can using the functionalities of the application to monitor their balances/risk status independently.