ITIL 2011 Glossary

This app presents concepts, terms and definitions designed to aid communication in IT service management and related disciplines. It supports the terminology used in the various ITIL Foundation, ITIL Advanced, ITIL Master syllabi. This app completes words in ITIL glossary.

Sidebar(as a list) Feature
- Tap a word: Show description
- Tap ABC indexes: Jump a section as you want.
- Tap a magnifying glass icon: You can search a word.

Description Feature
- Show a description with a related word.
- Pinch In/Out: Font size change
- Long Tap: You can copy, search another dictionary and search internet.

The glossary has been arranged in a single section of definitions ordered alphabetically. Some terms are preferred to other synonymous ones, in which case, the definition of the preferred term appears, with the synonymous ones referring to that. For example structural testing refers to white box testing. For synonyms, the “See” indicator is used. “See also” cross-references are also used. They assist the user to quickly navigate to the right index term.

ITIL® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved