J.D. Power

J.D. Power’s customer experience measurement and management (CEM) solution combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise. Our mobile app puts the power in your pocket with alert resolution and understanding key metrics that drive your customer satisfaction.

With the J.D. Power CEM mobile app, you can:

* Resolve customer issues no matter where you are—get notifications when an alert is triggered and email or call the customer directly from the app
* Close the loop with your customers while on the go—send a quick survey to confirm your customer is satisfied with issue resolution
* Always know what your customers are saying—view insights anytime, anywhere

Please note that only individuals in companies that have activated the mobile app will be able to log in. Are you a J.D. Power client and want access to the mobile app? Just email us at jdpowervox@jdpa.com and we’ll work with your company to put the power in *your* pocket!