Kaleyra Voice

Kaleyra’s Voice app lets you embed a call centre into your mobile phone application. In the click of a button you can connect and route calls to anywhere in the world, at any time. Intelligent global call routing helps your business optimize call quality everywhere and provide customers the security they expect.

Here’s a list of the features included in Kaleyra Voice:
Click 2 Call: Click 2 Call helps agents get in touch with Customers instantly with just one click and increase agent productivity.

Call Logs:
Get a quick view of your incoming, outgoing and missed calls just like your phone log and help agents keep a track of their calls.

Phonebook:
Manage all your database in one easy to use interface. The phonebook feature allows you to view call history, latest call recordings, and take actions such as: Call the agent, send a message, set up a follow up call, add the contact to the phonebook or even blacklist the number. Businesses can also assign the numbers to certain caller groups for easy call management.

Blacklist:
Choose which numbers you want to keep and which ones you want to blacklist with the Blacklist option.

Follow Up:
Convert leads to customers through follow ups. The feature enables businesses to schedule a follow up call by either triggering the call automatically or manually noting down the follow up in the agent’s logs.

Comprehensive Dashboard:
The comprehensive consolidated dashboard gives you a deep visibility of total calls, incoming calls, outgoing calls, total talktime, call recordings captured, incoming talk-time, messages sent, and forwarded talkative.

Agent Management:
Manage and track your agent activity with Kaleyra’s smart agent activity tracker. Help your agents work from anywhere across the world giving them easy accessibility to your cloud contact centre and monitor their performance to ensure that they deliver impeccable customer experience.