Keep it UPZ

FROM: UPZ | UNIVERSAL PARCEL ZONE

Dear customer,
We are deeply saddened to hear that your package was delivered to you in a manner you found unacceptable. Customer satisfaction is a top priority at UPZ and we take feedback very seriously.

We assure you that every endeavour will be made to look into the delivery process and improvements made where possible. It is of utmost importance to us that parcels are treated with care and that goods arrive in pristine condition. We take great pains to train our staff to handle all items with due consideration and would reiterate that we are confident that your box arriving “as if it had been kicked up a chute and bashed against numerous solid objects” was an isolated case.

We hope that you will use our service again.

With best regards,
Customer Service Team
UPZ

“Keep it UPZ!”