KIX Field Agent enables you to schedule and process tickets in your KIX Service Management System, also while being offline
KIX Field Agent
What is it about?
KIX Field Agent enables you to schedule and process tickets in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.
App Details
App Screenshots
App Store Description
KIX Field Agent enables you to schedule and process tickets in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.
- risk assumption
- time planning and reminder
- decline/accept tickets for processing
- checklist use
- take notes with photos
- automatic time accounting
- task closure/finalization
- work reports for your customers and internal use
- view knowledge base articles related to your tickets
- view device/asset information related to your tickets
- view customer/contact information of your ticket
- show and navigate to the customers address by using your navigation app
- send email regarding the ticket from your mobile device
- search in assigned tickets
- notification for ticket reminders
- grouping by priority
Requires KIX version 18. The systems backend server must be reachable by your mobile device via HTTP/S.
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