Lumo – Energy made easy

Switching your energy provider can be confusing and frustrating. With so many choices and so much industry jargon, it can feel bewildering.

The Lumo app makes it easy. We take the time to get to know you, your needs and exactly how much energy you're using to give you a fast and accurate quote, and find you gas and electricity plans that are suitable for your needs.

And even after you’ve switched, we'll still take care of you. Our app will continue to search the market, letting you know when is the best time to switch again. Don’t worry we won’t bombard you with messages – you have full control of this, and you can let us know how often you want to be alerted.

What can the Lumo app do?

- Gives you a fast and accurate quote based on your personal energy usage. This can be done by scanning your current energy bill’s QR code. Don’t worry if you don’t have your bill to hand – the app can also produce an accurate estimate after you answer a few simple questions.
- Let’s you compare switch your energy supplier in a very easy-to-use and hassle-free way, which you can do at anytime and anywhere.
- Set up alerts to receive notifications of when a cheaper deal comes into the market that you can switch to. You can personalise this by detailing when you want us to alert you based on how much you would want to save in the future.
- Once you’ve switched once, you can switch again even more easily as we’ll store all of your details.

Frequently Asked Questions

Is the Lumo app free to use?

Yes! Our service is completely free to use. We’re able to make this free as we receive a commission from your supplier once you’ve switched.

Does Lumo cover the entire market?

Yes. Transparency is at the heart of our business. We believe it’s important for you to have all the information at your fingertips so you can make the best choice. We include all suppliers in the market, and even the ones that don’t give us a commission.

How long does it take to get a quote?

Our easy-to-use app can produce a quote in just a few minutes. If you use the QR code to provide your energy usage, it can be even faster.

Why should I use the Lumo app?

We've designed our app to be as easy to use as possible so that you can get an accurate quote quickly. We know how confusing the energy market can be, and picking a new energy supplier can feel time consuming. Our app cuts through that and frees up your time to do the more important things in life!

More importantly we use our technology and expertise to ensure we truly understand your energy usage and needs, and show the most relevant and suitable plans for you so you can switch with complete confidence.

How do I make sure I’m kept on the best deal?

After you’ve switched with us, we don’t abandon you! Since we have all of your information, we will continually search high and low to ensure you’re constantly on the best deal, and alert you when we think you need to change. You can personalise these alerts by telling us how often you want us to get in touch.

For more information about the switching process visit: www.lumoapp.co.uk/faqs