MBA Series: Customer Service

MBA Series is an interactive tool for learning the fundamental skills important in modern business world. It is aimed to help you understand every key concept to become a competitive professional.

25 Most Valuable Ideas in Customer Service is the first part of MBA series. With this app you will learn about customers and their behavior, as well as all notions and secrets of successful customer service.

Written for customer service representatives and MBA students the app provides:

- rich knowledge base
- unique ideas and thoughts of best professionals in the field
- simple and easy quiz for self-assessment
- possibility to mark the most valuable information as Favorite
- possibility to group information adding your personal Tags
- continuous use, thus no Internet connection is required

Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.

Good customer service involves developing bonds with customers, hopefully leading to long-term relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However, good customer service is not easily achieved. It takes time to establish. It requires investment to deliver consistent standards.

We have put together the best ideas about customer service. Our product will help you to dive into the realm of managerial success by learning the art of customer commitment.