Mealhood Seller

Mealhood is a digital food delivery platform developed and operated by Connecthoods Private Limited (CIN: U62099KA2025PTC200735), headquartered in Bangalore, Karnataka, India.
The platform facilitates the listing and sale of home-cooked and restaurant-style food by
independent sellers, home chefs, or registered vendors. Customers can browse food menus,
place orders, and choose between home delivery (fulfilled by the seller) or self-pickup from
the seller’s listed address. Sellers are independently responsible for food preparation,
packaging, and order fulfillment.
Key operational and legal highlights:
Compliance: Sellers must comply with applicable Indian laws including:
The Food Safety and Standards Act, 2006 (FSSAI license required)
GST Act, 2017 (where applicable)
Information Technology Act, 2000
Consumer Protection Act, 2019
Indian Contract Act, 1872
Platform Responsibility: Mealhood acts solely as a facilitator and intermediary digital platform under Section 79 of the Information Technology Act, 2000. It does not take responsibility for food quality, order accuracy, or direct food handling.
Seller Requirements:
Valid FSSAI license
Accurate menu listings and pricing
Fulfillment of delivery or pickup orders as per user selection
Responsibility for food hygiene, safety, and legal labeling
Customer Terms:
Users must be 18+ to use the service
Complaints such as non-delivery must be reported within 24 hours of the expected delivery time
Refunds and cancellations are subject to seller and platform policies
Accountability:
Mealhood reserves the right to suspend any seller or user for non- compliance, fraudulent activity, or repeated complaints
Sellers found marking orders as “delivered” without actually fulfilling them may face penalties and account deactivation
Dispute Resolution: All legal disputes shall be governed by the laws of India with exclusive jurisdiction in Bangalore, Karnataka.
This description ensures clarity on Mealhood’s nature of business and limits of liability, and
affirms compliance with relevant Indian digital and consumer laws.