MedCall Advisors

The MedCall Advisors application is designed to manage workflow and facilitate real time Tele-
Emergent medical triage for patients experiencing accident, injury or illness. The application will
monitor the status of available physicians who participate in a nationwide medical practice
dedicated to tele-emergent triage.

All participating physicians must be board certified in Emergency Medicine and be a member of
MedCall Telemedicine Advisory Group, LLP. All physicians must have the MedCall Advisors
application downloaded on their personal device. Each physician must log in to status display
which is monitored by the Call Communication Centre.

Plan participants (patients and employees) can pre-download the application or the application
can be downloaded when treatment is required.

Plan participants can contact the Call Communication Centre via 800# or via the smartphone
application anytime they think they need medical attention. Smartphone calls may be initiated
as a voice call or a video call.

Calls are answered by medical assistance who navigate the call. MA’s will identify which state a
patient is calling from and will check the physician status for a physician licensed in that state.
The coordinator will send a text message to the available physician notifying him that a patient
is on the line. As soon as the coordinator gathers relevant patient information, they will merge
the patient and the physician into a virtual consultation room. If the physician requests, the
patient can press the photo option on the application to upload a photograph into the patient
portal. They physician can also requests the video option to become initiated. The photos will
self-delete after transfer.

It is critical the application reside on a stable an efficient platform to seamlessly manage the flow
of real time care when medical events occur.