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Micad Helpdesk Advanced

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests

Micad Helpdesk Advanced

by bctec Ltd
Micad Helpdesk Advanced
Micad Helpdesk Advanced
Micad Helpdesk Advanced

What is it about?

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.

Micad Helpdesk Advanced

App Details

Version
3.1.54
Rating
NA
Size
3Mb
Genre
Business Utilities
Last updated
March 23, 2018
Release date
June 4, 2013
More info

App Screenshots

Micad Helpdesk Advanced screenshot-0
Micad Helpdesk Advanced screenshot-1
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App Store Description

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.

Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required.

This App uses one PDA licence from the Micad HelpDesk system.

This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area.
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established.

Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.

Continued use of GPS running in the background can dramatically decrease battery life.

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