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MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time

MobileSupport - RemoteCall

by Rsupport
MobileSupport - RemoteCall
MobileSupport - RemoteCall
MobileSupport - RemoteCall

What is it about?

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

MobileSupport - RemoteCall

App Details

Version
7.6.0003
Rating
(3)
Size
35Mb
Genre
Utilities Productivity
Last updated
September 24, 2024
Release date
February 19, 2014
More info

App Screenshots

MobileSupport - RemoteCall screenshot-0
MobileSupport - RemoteCall screenshot-1
MobileSupport - RemoteCall screenshot-2
MobileSupport - RemoteCall screenshot-3
MobileSupport - RemoteCall screenshot-4

App Store Description

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.

2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.

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