My Gloucester

Want to contact your Gloucester City Council about an issue , but don’t have time to ring or type an email? Then report it to your council using the “My Gloucester” App.

This application works for Gloucester City Council. Your report is sent directly to the council where the incident is located and helps the Council deal with it more effectively and efficiently.

FEATURES
There are many features to My Gloucester app, you can
- Access your council news and events.
- View your submitted reports.
- Use our online service to submit reports using your PC or Mac.
- Receive up to date progress reports, on each issue you have reported.
- Contact your council by email or phone.
- View the map of your council’s location.
- Receive notifications either by SMS, push notification or email.
- Receive messages when you pass near a previously reported issue.
- An iPad and iPhone version in Full HD retina display.
- Twitter integration.
- Submit Anonymous reports.
- Search for facilities near to your current location.
- Add notes to existing reports.
- View local information, e.g. council tax bands, planning applications, jobs, etc.
- View the incident using Google Street View.
- Integrated help.
- Auto address finder to identify the nearest address of an incident.



WHAT ISSUES CAN YOU REPORT?
You can submit reports for issues such as;
- Missed bin collection
- Problem in a local park
- Illegal fly posting
- Drain problem
- Missed bin collection
- Graffiti
- Dead animals
- Rubbish on the street
- Illegal dumping of waste
- Pest problem
- Refuse problem
- Skip problem
- Dog fouling
- Public Conveniences
- Recycling
- Complaint or Praise
- Car Park maintenance
- Anti Social Behaviour
With more coming soon



HOW DO YOU SUBMIT A REPORT?
To submit a report you must capture certain information.

Select the category of the report.
- Complete the questions.
- Capture the evidence, either a photo or video.
- Enter the location.
- Submit the report.

CONTACT US
If you have any enquiries please contact the Customer Services Team at heretohelp@gloucester.gov.uk

DISCLAIMER
Continued use of GPS running in the background can dramatically decrease battery life.