NETIX AI CAFM Customer

The CAFM (Computer-Aided Facility Management) Customer Mobile App is a comprehensive and user-friendly tool designed to enhance the customer experience for managing service requests and Planned Preventive Maintenance (PPM) work orders. The app empowers users with the ability to easily submit, track, and manage service requests, while also giving them access to critical maintenance schedules and updates for smooth and efficient facility management.
Key Features:
Service Requests: Users can quickly create and submit service requests for any issues they encounter within their facility. Whether it's a maintenance problem or a technical issue, the app ensures that the request is immediately routed to the relevant team for timely action. Customers can also track the status of their requests in real-time, from submission to completion, receiving notifications for any updates or changes.
Planned Preventive Maintenance (PPM) Work Orders: The app allows users to stay ahead of potential problems by providing detailed information on scheduled PPM tasks. This ensures that routine maintenance work is performed on time, preventing unplanned downtime or costly repairs. Users can view upcoming maintenance tasks, monitor progress, and receive reminders for any overdue work.
Beautifully Designed Home Screen: The app features a visually appealing and highly intuitive home screen that serves as the central hub for users to access key features. The design prioritizes simplicity and ease of use, with clear icons and navigation options that allow customers to find what they need quickly and efficiently. Important sections such as service requests, PPM schedules, and notifications are all easily accessible from the home screen.
Real-Time Notifications: The app keeps users informed at all times with real-time notifications for service request updates, scheduled PPM tasks, and any changes or urgent issues that require attention. This proactive communication helps users stay on top of their facility management tasks without having to constantly check the app.
Tracking and History: Users have access to a detailed history of all service requests and PPM work orders, allowing them to review past activities and performance. This feature is particularly useful for identifying patterns, recurring issues, or opportunities for improving operational efficiency. It also provides transparency and accountability for all maintenance activities.
Seamless User Experience: The CAFM Customer Mobile App is designed for a seamless and intuitive user experience. The app’s clean interface ensures that users can easily navigate through various sections, submit requests, and monitor progress with minimal effort. Whether they are tech-savvy or less experienced, all users will find the app straightforward and efficient.
Multifacility Management: For customers managing multiple properties or facilities, the app supports seamless switching between different locations. Users can manage all their service requests and PPM tasks across various sites within the same app, streamlining the process for those handling large or diverse portfolios.
Customizable Preferences: The app also allows users to customize their preferences, such as notification settings and display options, to suit their needs. This personalization ensures that users only receive relevant updates and can tailor the app to their workflow and priorities.
Offline Mode: The app includes an offline mode for users who may need to access certain features without a stable internet connection. Service requests and PPM details can be viewed offline, and any updates made while offline are automatically synced once the device reconnects to the internet.