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OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime

OneWorkForce

by Collab
iPhone
FREE in the App Store

What is it about?

OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime.

App Details

Version
2.0.0
Rating
(1)
Size
26Mb
Genre
Business
Last updated
August 8, 2017
Release date
March 29, 2011
More info

App Screenshots

App Store Description

OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.

Get it for FREE in the App Store
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