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OTRS Agent Note is a mobile client for IT service agents working with the Open Source Ticket System OTRS

OTRS Agent Note

by bluecue consulting

What is it about?

OTRS Agent Note is a mobile client for IT service agents working with the Open Source Ticket System OTRS. It is focused on providing a really streamlined access to tickets for adding notes and time accounting for mobile users without the need to use the regular OTRS web frontend. Therefore it is really fast and easy to handle.

App Details

Version
1.0
Rating
NA
Size
9Mb
Genre
Productivity Utilities
Last updated
July 5, 2016
Release date
July 5, 2016
More info

App Screenshots

App Store Description

OTRS Agent Note is a mobile client for IT service agents working with the Open Source Ticket System OTRS. It is focused on providing a really streamlined access to tickets for adding notes and time accounting for mobile users without the need to use the regular OTRS web frontend. Therefore it is really fast and easy to handle.

Features:
- Instant access to tickets: all, owner or responsible
- Adding notes with SIRI support
- Fulltext search in selected ticket scope
- Customizable subject and disclaimer for notes
- E-Mail integration

Support for http or https access to the OTRS web service (iPhone Handle required)

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