Prince Mohammad University

Prince Mohammad University app provides a smart way to have all the services in one place from PMU ETA
department at your fingertips.

Through the app, you can raise service request. Our list of services is given below
▪ House-keeping (Cleaning, Moving)
▪ Landscape (Pest Control)
▪ Cafeteria (Catering)
▪ Transportaion
▪ Appliances
▪ Vehicle Workshop
▪ Mechanical (HAVC/AC, Plumbing, Leaks)
▪ Electrical (Power, Lights)
▪ Civil (Painting, Doors, Floor/Wall, Carpentry, Furniture)

Raise your tickets and solve the issues with your mobile devices

▪ View and update important user details (Active Directory) in app only
▪ Log in with your PMU username and password, manage and close your help desk tickets.
▪ Record info such as the subject, description, attachments, resolutions, tasks, work logs, and notes.
▪ Allow your end users to quickly log in tickets from the mobile app.
▪ Have live conversations with end users.
▪ Respond to end user queries from within the ticket.
▪ Keep track of your response and resolution SLAs with the SLA status flags.
▪ See and respond to all of your trouble tickets
▪ Create new tickets, close and re-open existing ones
▪ Add and edit ticket description and details
▪ Assign tickets and set priorities, due date & more