Process Insights Go

The American group of companies Process Insights is an association of technology
companies focused on innovative and differentiated solutions in the field of gas and
water analytics.
With Process Insights GO, we offer our customers and partners a state-of-the-art service
solution. Service in machine and plant engineering is a crucial factor for efficient
production and processes, high quality and ensuring safety for people and equipment.
The remote service solution Process Insights GO optimizes service issues from day one,
helps reduce your service costs, increase your revenue potential, harness the knowledge
generated and enables detailed analysis of your service operations.
Lengthy phone calls, numerous emails, messages on different, private messengers - with
Process Insights GO you map your complete support process on one platform.
Structured in cases, secure and traceable for all parties involved at any time, Process
Insights GO can be used on all end devices, such as PC, tablet, smartphone or
smartglasses.
It combines the communication channels used today on one platform and enables
effective support of service staff remotely. Process Insights GO thus ensures
transparency, documentation, and exchange of experience within service cases, while
also serving as a knowledge database.
With Process Insights GO, you can start the digital future of your service. The most
important functions at a glance:
- Structured case work
Employees and customers work together in a structured way in cases.
- Expand participants flexibly
Employees and customers can be easily added to cases at any time.
- Transparent cases
Chronological message history allows all participants to fully understand the
case.
- Share screen content
Share your entire screen or individual application windows to deliver external
content.
- Targeted data sharing
Each participant can contribute and share photos, videos, recordings, and
documents.
- Interactive videoconferencing
Start interactive videoconferences and use various pointer tools to tag, annotate,
and guide.
- Live image editing
Create and edit images live within video conferences.
About Process Insights

Process Insights companies produce instruments that focus on process analytics,
control, and safety. Process Insights brands are used in a wide range of applications and
end markets to ensure safe operations, improve product quality, and achieve higher
efficiencies in the process industry. Sensors, instrumentation, and software used in
these critical business applications reduce disruptions, downtime, lost productivity while
managing increasing regulatory complexity to reduce costs in industrial processes.
Process Insights is backed by Union Park Capital, a Boston, MA-based private equity
investment firm focused exclusively on lower middle market industrial technology
companies. For more information, visit www.process-insights.com.