Puzzel

The app gives both Puzzel agents and administrators access to the most relevant on-the-go features of the contact centre solution. In order to gain access to the features it is required that you are a registered contact center user, and that you have sufficient access to the relevant features.

The language used in Puzzel's mobile app is based on the language settings on your mobile phone, not the language settings in the contact centre solution. Languages supported are English, Norwegian, Swedish and Danish. If your phone uses a language other than these, English will be chosen as a default.

The main features available in Puzzel's mobile app are:

• Possibility for agents to log themselves on and off queues
• Possibility for administrators to log agents on and off queues
• Realtime view of queue- and agent statuses
• Realtime view of "Ticker" request data for services, queues and agents
• Possibility to manage "Service Variables"