Salesforce Service Cloud

Service Cloud Mobile is a lightweight alternative to the Salesforce app for handling customer support cases while on-the-go. Built with small and medium sized businesses in mind, the Service Cloud Mobile app allows you to create, update, reassign, and manage cases with just a few of taps. You can also create and update accounts and contacts. Service Cloud Mobile works with Essentials and all other editions of Salesforce.

Users can:

• Create, update, edit, and collaborate on cases
• Create and edit accounts and contacts
• Manage case lists
• View cases in queues
• Communicate via email, Facebook, and Twitter, and Chatter
• Use bulk actions
• Search contact and account details
• Manage notification settings to keep a handle on cases and queues
• Send Salesforce feedback about the app