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Sandvik Remote Support provides expert help for troubleshooting

Sandvik Remote Support

by Softability Oy

What is it about?

Sandvik Remote Support provides expert help for troubleshooting

App Details

Version
5.32.6
Rating
NA
Size
120Mb
Genre
Productivity
Last updated
August 22, 2024
Release date
September 16, 2021
More info

App Screenshots

App Store Description

Sandvik Remote Support provides expert help for troubleshooting
- Connect and share your view with a mobile device or smart glasses with the right remote expert.
- Stream live-video to show the situation at the site.
- Collaborate with video, audio and chat in order to get help and guidance from the expert instantly.
- Resolve the issues faster and get the job done.

Smart request handling system for experts
- Open a ticket with the Expert portal tools and connect with the field worker using mobile device or computer.
- See field worker’s view and the exact situation at the site.
- Guide the work in real-time and send annotated images, documents and links to the field worker.
- Resolve issues together with the field worker.

Features
- Video & audio communication
- Chat
- Annotation tools
- File transfer and storage
- Language translation
- Request handling and session storage
- User management
- Support for mobile devices and smart glasses
- Secure communications
- Integration and customisation

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